At Official Wristly, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we’re here to help! Here’s everything you need to know about our return and refund process:

1. Eligibility for Returns

All returns must meet the following conditions:

• Items must be returned within [3]days from the date of delivery.
• Returned items must be unused,undamaged, and in their original, unopened packaging. Any item with damaged packaging or signs of use may be rejected.
• A valid proof of purchase is required for all returns. Without proof of purchase, no returns or refunds will be processed.

2. Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

• Items returned without the original packaging, tags, or receipt.

 

• 3. Return Procedure

To initiate a return:

• Step 1: Contact our customer service team within the eligible return period to request a return authorization. Your request must include the order number, item(s) to be returned, and the reason for the return.
• Step 2: Ship the item back to us at your own expense using a trackable shipping service. The return address will be provided after return approval. 
• 4. Return Shipping Costs You’ll need to pay for return shipping. Original shipping fees are not refundable. We recommend using a shipping method with tracking to make sure we receive your return. We’re not responsible if your return gets lost or doesn’t arrive.

 

• 5. Refunds and Processing Time
• Step 1: If the return is accepted, we will issue a refund to the original payment method.
• Step 2: Please allow up to [5] business days for your return to be processed after we receive the item.
• Step 3: Refunds may take up to [5] business days to appear on your account, depending on your payment provider’s policies.

 

• 6. Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us immediately. We will require:

• Step 1:Photographs of the damaged or incorrect item.
• Step 2:A description of the issue.
• Step 3:Your order number.
•  We will arrange for a return shipping label at our expense and provide you with a full refund or replacement, based on your preference. Please note that claims for defective or damaged items must be made within [24]Hours of receiving the product.

7. Exchanges

Exchanges are subject to product availability. To request an exchange, you must first return the original item as outlined in our return policy. Once the returned item is received and processed, we will issue a replacement or store credit for your exchange.

If you want more information so go to our contact us page